Reference

indocair Legal terms for your account

indocair Legal terms set out how we handle account access, phone verification, payment records and personal data before you enter the lobby.

Account access rulesWallet record clarityData request pathLocal law wording
indocair indocair Legal terms for your account
LEGAL CONTACT ROUTES

Get Legal help without leaving your account

A clear contact path matters when a Legal question affects your login, wallet record or account closure request. Start from the account help area and include the email or phone detail linked to your account, without sending a password. We can then match your request to the right record and explain the next step where local law permits.

Team online

Account access request

Use the account help form when phone verification blocks access. Include your registered contact detail and the exact message shown so we can assess the Legal basis for the restriction.

Payment record request

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, provide the transaction reference and date. We use those details to locate the relevant record without requesting your password.

Data rights request

Ask for correction, access or deletion through the same support route. We may verify account ownership first, then explain what can be changed or retained under applicable Legal requirements.

DATA PRACTICE

How indocair handles your account records

Our Legal process separates account operation from requests about your personal data. We record the action needed, verify that the request comes from the account holder and respond with the applicable reason…

Data handling

We use account details to provide access, verify ownership, match payment references and respond to support requests. We do not ask you to place passwords or wallet PINs in a Legal contact message.

Cookie choices

Cookies can support login continuity, security checks and page preferences. Your browser controls can clear or restrict them, although some account access steps may then require another verification.

Account security

Phone verification helps us confirm account ownership before access or a sensitive change. Keep your phone detail current and contact support if an unfamiliar login or account action appears.

Retention rules

We retain selected account and payment records for the period needed to operate the account, resolve disputes and meet applicable Legal duties. A deletion request may not remove every required record.

Correction requests

If your name, phone detail or account record is inaccurate, send the requested correction through account help. We may ask for a verification step before changing the stored entry.

Who to contact

Our support route handles Legal questions about access, cookies, records, retention and closure. State the subject clearly, add your account contact detail and avoid sharing wallet PINs or passwords.

Legal answers for Indonesian account holders

These Legal answers cover the practical questions we hear before account opening: eligibility, records, cookies, payment references and requests for change. If your situation is not listed, use the account help route with a short description and the contact detail attached to your account.

indocair Legal covers account creation, phone verification, access decisions, payment records, cookies, security, retention and contact requests. The applicable position depends on local law and your account circumstances.

Access depends on local law and your location. Before opening an account, check whether access is permitted where you are. We may also require phone verification before account access.

The Legal terms can apply to records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. Keep the transaction reference and date if you need a record checked.

Send a correction request through account help and identify the account detail that is wrong. We may verify ownership using your registered phone detail before changing the record.

Cookies may support login continuity, security checks and saved preferences in your mobile browser. You can restrict them through browser settings, but a later login may require another verification step.

You can request deletion through the Legal contact route. We assess the request under local rules; some account or payment records may need to remain for dispute handling or legal duties.

Use the account help route and describe the decision, date and account contact detail involved. We can explain the next step where local law permits, without asking for your password or wallet PIN.